SoftSurroundings.com Return Policy
We want you to be 100% satisfied with your purchase. Our products are designed with care to meet our quality standards and your quality expectations. If for any reason you are not happy with your purchase, Soft Surroundings will accept returns and exchanges within 60 days of purchase with a valid receipt. Shipping and handling fees are non-refundable.
Returns Made Easy
Sometimes things don’t work out. When that happens, making a return should be as easy as making a purchase. That’s why we’re now partnering with Happy Returns to offer an more convenient way to return your item and receive a quick refund.
Return at a Drop-Off Location
When you want your refund immediately
- Start your return here and choose the Returns Bar location option to receive a QR code and further directions. No box or label needed.
- Select from thousands of Returns Bar locations, including the UPS Store, Ulta, Staples and Petco.
- Your refund will be initiated immediately upon drop-off. (Shipping fee of $9.95 will be deducted from the refund on your original method of payment.)
Exchanges
- Customer Care will place your new order with free shipping and send you a prepaid shipping label to return the item you wish to exchange.
- Although you will be charged for the new order, your exchanged item will be refunded as soon as we receive it, and you will incur no additional shipping charges.
Final Sale Policy
Any items marked final sale are not eligible for exchange or return.